Privacy Policy

01

Policy Overview

Arcade Classics is operated by ARCADE CLASSICS AUSTRALIA PTY LTD , ABN 49 687 644 739 .

In this policy, “Arcade Classics”, “we”, “us” and “our” refer to the business operating the Arcade Classics website and providing the relevant products and services.

“Personal information” generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This policy applies to information collected through our website, online store, contact and repair forms, telephone calls, email, social media, in-person interactions and other business activities.

02

Personal Information We May Collect

The information we collect depends on how you interact with Arcade Classics.

It may include:

• your name;
• email address;
• telephone number;
• billing, delivery or collection address;
• account username and account preferences;
• order, invoice and transaction details;
• products viewed, purchased, returned or enquired about;
• delivery, access and collection instructions;
• communications between you and Arcade Classics;
• repair and servicing information;
• machine type, manufacturer, model and fault details;
• photographs, videos and files submitted with an enquiry;
• reviews, survey responses or feedback;
• technical information such as IP address, browser type, device type and website activity; and
• information required to prevent fraud, maintain security or comply with legal obligations.

We generally do not seek sensitive information. Please do not provide health information, identification documents or other sensitive information unless it is reasonably necessary and we have requested it.

03

How We Collect Personal Information

We usually collect personal information directly from you when you:

• place an online, telephone or in-person order;
• create or use a customer account;
• submit a contact or repair enquiry;
• upload photographs, video or other files;
• request a quote, delivery, collection or service;
• contact us by email, telephone, social media or in person;
• submit a return, refund, warranty or complaint request;
• subscribe to marketing communications; or
• use or browse our website.

We may also receive information from third parties where reasonably necessary, including payment providers, delivery companies, fraud prevention services, website service providers or a person authorised to act on your behalf.

Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, we usually require accurate identifying and contact information to process orders, payments, deliveries, returns, repairs and account requests.

04

How We Use Personal Information

We may use personal information to:

• respond to enquiries and provide customer support;
• process, confirm and fulfil orders;
• create and manage customer accounts;
• process payments and refunds;
• arrange delivery, collection or transport;
• assess repair and servicing requests;
• provide quotes, invoices and transaction records;
• communicate about orders, products, repairs or services;
• manage returns, refunds, warranties and complaints;
• maintain and improve our website, products and services;
• detect fraud, misuse, security threats or technical problems;
• maintain accounting, tax and business records;
• enforce agreements and protect our legal rights; and
• comply with legal, regulatory and insurance obligations.

We may also use information for another purpose where you have consented or where the use is otherwise permitted or required by law.

05

Orders, Accounts and Payments

When you place an order, we collect the information reasonably necessary to process the transaction, communicate with you and supply the products or services.

Payment information may be collected and processed directly by a third-party payment provider. The information available to Arcade Classics depends on the payment method and provider used.

We may receive information such as:

• payment status;
• transaction reference;
• payment method;
• billing name and address; and
• limited payment-related information required to manage the transaction.

Payment providers handle information under their own terms and privacy policies. You should review the information presented by the selected payment provider before completing payment.

Customer account information may be used to display order history, addresses, saved preferences and other account functions requested by the customer.

06

Repair Enquiries, Photographs and Video

A repair or servicing enquiry may include machine details, fault descriptions, repair history, photographs, video and other files.

We use this information to:

• understand and assess the reported fault;
• decide whether we may be able to assist;
• provide preliminary advice or request further information;
• prepare an assessment, estimate or quote;
• record approved repair work and testing; and
• manage later questions, warranties or disputes relating to the repair.

Before uploading a photograph or video, check that it does not unnecessarily show people, addresses, licence plates, financial details, passwords or other private information.

You must have authority to provide any file containing another person’s personal information.

07

Cookies, Analytics and Website Information

Our website may use cookies and similar technologies to operate website functions, remember preferences, maintain shopping-cart sessions, improve security and understand website use.

Website and analytics information may include:

• IP address;
• browser and device type;
• operating system;
• pages viewed;
• links selected;
• referring website;
• approximate location derived from technical information;
• session duration; and
• website errors or performance information.

Some cookies are necessary for the website, checkout, account, security or shopping-cart functions to operate.

You can manage or disable cookies through your browser settings. Disabling certain cookies may prevent parts of the website from operating correctly.

08

When We May Share Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business or provide requested products and services.

Recipients may include:

• payment processors and financial institutions;
• couriers, freight companies and delivery contractors;
• website hosting and cloud-storage providers;
• email, communications and customer-support providers;
• website security, fraud prevention and technology providers;
• analytics and website-performance providers;
• accountants, insurers, lawyers and professional advisers;
• contractors helping provide an approved service;
• government bodies, regulators, courts or law-enforcement agencies where required or authorised by law; and
• a purchaser or adviser involved in a proposed sale or restructuring of the business, subject to appropriate confidentiality arrangements.

Service providers are only provided with information reasonably necessary for the relevant service, subject to their own legal obligations and contractual arrangements.

We do not disclose customer information to unrelated third parties for their own direct marketing unless the customer has consented or the disclosure is otherwise permitted by law.

09

Overseas Storage and Processing

Some of the technology, payment, hosting, communications, security or analytics providers used by Arcade Classics may store or process information outside Australia.

Overseas locations may vary depending on the provider, its infrastructure and the service selected. They may include the United States and other countries in which the relevant service provider operates.

Where required by law, we will take reasonable steps in the circumstances to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements.

Contact us if you would like further information about the likely overseas handling relevant to a particular service or transaction.

10

Direct Marketing

Where permitted, we may send information about products, services, stock arrivals, events or offers that may be relevant to you.

You can opt out of marketing communications at any time by:

• using the unsubscribe link in the message;
• replying and asking to unsubscribe; or
• contacting Arcade Classics using the details below.

Opting out of marketing does not prevent us from sending transactional or service messages relating to an order, payment, account, delivery, repair, return or enquiry.

11

Security of Personal Information

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Measures may include:

• access controls and account permissions;
• password protection and authentication measures;
• website and server security controls;
• encrypted website connections;
• software updates and security monitoring;
• backups and recovery procedures;
• limiting access to people who reasonably require it; and
• using reputable technology and payment providers.

No website, electronic transmission or storage system can be guaranteed to be completely secure. Customers should also protect their account passwords and notify us promptly of suspected unauthorised account activity.

12

Retention and Deletion

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, accounting, tax, warranty, fraud prevention, dispute and legal requirements.

Different information may be retained for different periods. For example, transaction and invoice records may need to be kept longer than an unsuccessful general enquiry.

When personal information is no longer reasonably required and there is no legal reason to retain it, we will take reasonable steps to destroy it or de-identify it.

Backup copies may remain for a limited period until they are securely overwritten or deleted through ordinary backup cycles.

13

Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to request that information be corrected.

To protect privacy, we may ask for enough information to verify your identity and locate the relevant records.

We will respond within a reasonable time. Access or correction may be limited or refused where permitted by law, including where providing access would unreasonably affect another person’s privacy or reveal legally privileged information.

If we refuse an access or correction request, we will explain the decision and available complaint options where required.

There is no charge for making an access or correction request. Where permitted, a reasonable charge may apply for providing access in a particular form or for substantial retrieval and copying costs. Any proposed charge will be discussed before work begins.

14

Data Breaches

If we become aware of suspected unauthorised access, disclosure or loss of personal information, we will investigate and take reasonable steps to contain and address the incident.

Where the Notifiable Data Breaches scheme or another law applies, we will notify affected individuals and the Office of the Australian Information Commissioner when legally required.

15

Third-Party Websites and Services

Our website may contain links to payment services, social media, delivery providers or other third-party websites and applications.

Arcade Classics does not control the privacy practices of an independent third party. Review the third party’s privacy policy before providing personal information directly to that service.

16

Children and Young People

Our products and website may be viewed by people of different ages, but purchases, account creation and repair arrangements should be completed by an adult or with the involvement of a parent or guardian where appropriate.

We do not knowingly seek unnecessary personal information from children. A parent or guardian may contact us if they believe a child has provided personal information without appropriate authority.

17

Privacy Questions and Complaints

Contact Arcade Classics if you have a question or complaint about how we have handled personal information.

Please include:

• your name and contact details;
• a description of the privacy issue;
• relevant dates, orders or communications; and
• the outcome you are seeking.

We will acknowledge and investigate the complaint within a reasonable time and may contact you for further information.

If the Privacy Act applies and you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner.

18

Changes to This Privacy Policy

We may update this policy when our website, services, technology, business practices or legal obligations change.

The current version will be published on this page with a revised “Last updated” date.

Material changes may also be communicated through the website or another appropriate method.