FREQUENTLY ASKED QUESTIONS
How Can We Help?
Find answers about arcade and pinball machines, ordering, delivery, servicing, repairs and support.
Buying a Machine FAQs
Find answers about choosing, purchasing and preparing for your arcade or pinball machine.
What types of arcade and pinball machines do you sell?
We offer a changing range of arcade machines, pinball machines and related gaming equipment. Availability varies, so check the product listing or contact us about a particular machine.
Are the machines new or used?
Our range may include new, pre-owned, restored and refurbished machines. The condition and relevant details will be clearly stated on each product page.
Can I inspect a machine before purchasing?
Inspections may be arranged for selected machines. Contact us before visiting so we can confirm availability and organise a suitable time.
Are the machines tested before sale?
Machines are inspected and tested before collection or delivery. Any known faults, wear or special operating requirements will be disclosed where applicable.
Do your machines come with a warranty?
Warranty coverage depends on the machine, its condition and the terms shown at the time of sale. Confirm the applicable warranty details before purchasing.
Can you help me choose the right machine?
Yes. Tell us your available space, preferred games, budget and intended use, and we can help narrow down suitable options.
How much space do I need for a machine?
Dimensions vary considerably between arcade cabinets and pinball machines. Check the listed measurements and allow additional room for access, ventilation and comfortable play.
Can machines be used in a home or commercial venue?
Many machines are suitable for either setting, but power, access and usage requirements may differ. Let us know where the machine will be installed before purchasing.
Can I reserve a machine?
A machine may only be reserved once an agreed deposit or payment has been received. Reservation terms should be confirmed directly with Arcade Classics.
Can I trade in or sell my existing machine?
We may consider selected arcade and pinball machines depending on condition, title and current demand. Send us clear photos and relevant details for assessment.
Delivery & Collection
Find answers about delivery options, collection arrangements, access requirements and preparing for your machine’s arrival.
Do you offer delivery for arcade and pinball machines?
Yes. Delivery may be available depending on the machine, destination and access conditions. Contact us with your postcode for an accurate delivery option and price.
Do you deliver interstate?
Interstate delivery may be available through suitable freight or specialist transport providers. Availability and cost depend on the destination and machine type.
Can I collect my machine?
Collection may be arranged by appointment. We will confirm the collection location, suitable time and any loading requirements before pickup.
How much does delivery cost?
Delivery costs vary according to distance, machine size, access conditions and the transport service required. A delivery quote will be provided before the order is finalised.
How should I prepare for delivery?
Measure doorways, hallways and the intended installation area before delivery. Ensure the route is clear and advise us about stairs, narrow access or other obstacles.
Can you deliver to homes and commercial venues?
Yes. Delivery may be arranged to residential and commercial locations, subject to suitable access and transport availability.
What happens if there are stairs or difficult access?
Tell us before booking. Stairs, steep driveways, lifts, narrow doors and restricted access may require additional equipment, labour or a revised delivery quote.
Will the machine be installed after delivery?
Installation or setup depends on the machine and delivery arrangement. Confirm what is included before finalising your order.
Can I choose a preferred delivery or collection date?
You can request a preferred date, but it remains subject to machine readiness, transport availability and confirmation from Arcade Classics.
What should I check when the machine arrives?
Inspect the machine for visible transport damage before the driver leaves where possible. Report any concern promptly and provide clear photos.
Repairs & Servicing FAQs
Find answers about machine repairs, servicing, fault assessment and ongoing maintenance.
Do you repair arcade and pinball machines?
Yes. We can assess and repair selected arcade and pinball machines depending on the fault, machine type and parts availability.
What types of faults can you repair?
Common work may include electrical faults, display issues, controls, power problems, game boards, switches, lighting and general machine faults.
How do I request a repair?
Contact us with the machine make, model, fault description, location and clear photos or video where possible.
Do you offer on-site repairs?
On-site service may be available depending on your location, the machine and the type of fault. Some repairs require workshop assessment.
Can I bring my machine to you?
Workshop drop-off may be arranged by appointment. Confirm the machine details and fault before transporting it.
How much does a repair cost?
Repair costs depend on diagnosis time, labour, parts and the complexity of the fault. An estimate can be provided after assessment.
Do you charge an inspection or diagnostic fee?
A diagnostic or call-out fee may apply. Any applicable charges should be confirmed before the service is booked.
How long will the repair take?
Timeframes vary depending on workload, fault complexity and parts availability. We will provide an estimated timeframe after assessment.
Can you source replacement parts?
We may be able to source suitable replacement parts, although availability can be limited for older or uncommon machines.
Do you provide routine servicing and maintenance?
Yes. Routine servicing may include cleaning, inspections, adjustments, testing and preventative maintenance appropriate to the machine.
Still Have a Question?
Can’t find the answer you’re looking for? Contact Arcade Classics and our team will help with your machine, order, delivery, repair or product enquiry.